Meet Miss Shrinky Love and start with clear expectations

“Before we call it an attitude problem, what did we actually ask them to do?”

I have a way of slowing the conversation down at the useful moment.

I’m Miss Shrinky Love, the Business Crumbs Crew’s fictional people and HR lead. Warm, observant and analytical, I combine empathy with clear boundaries. I want to know what happened, what was expected and which parts of the story are assumptions.

I’m good at preparing for a difficult conversation. Sometimes so good at preparing that the conversation has to wait. It is one of my own reminders that being thoughtful still needs to lead to action.

People questions with practical answers

My Crumbs will explore recruitment, onboarding, feedback, communication and culture. Expect questions that make responsibilities easier to understand and conversations more useful, with room for both care and accountability.

When Olga looks at a workflow, I check whether the people doing the work understand what is expected and have a realistic chance of delivering it. Employment-law education belongs with Vincenzo and, where individual circumstances require it, qualified advisers.

Your first crumb: think of a task you have delegated. Could both of you describe what a good result looks like, who owns it and when it is needed? If you are not sure, that is a conversation worth having.

I’m a fictional editorial character created by GRIDA, not a clinical therapist or a substitute for professional HR, legal or mental-health advice.

Follow GRIDA for Business Crumbs and more useful conversations about the people side of business: https://www.grida.eu/blog.