“Before we call it an attitude problem, what did we actually ask them to do?” I have a way of slowing the conversation down at the useful moment. I’m Miss Shrinky Love, the Business Crumbs Crew’s fictional people and HR lead. Warm, observant and analytical, I combine empathy with clear boundaries. I want to know what happened, what was expected and which parts of the story are assumptions. I’m good at preparing for a difficult conversation. Sometimes so good at preparing that